Privacy Policy
Effective Date: January 1, 2025 — Last Updated: January 1, 2025
Introduction
Fraser Mini Storage (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fraserministorage.com, use our services, or interact with us in any way.
This website uses integrated software components and services provided by Cubby Enterprises, Inc. for storage unit management, reservations, and customer communications. For information about how Cubby Enterprises, Inc. handles data collected through these integrated services, please see their privacy policy at cubbystorage.com/privacy-policy.
By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when you make a reservation or rent a storage unit, create an account on our website, contact us with questions or requests, sign up for newsletters or promotional materials, participate in surveys, contests, or promotional activities, or make payments or provide billing information. This information may include your full name, contact information, government-issued identification information, payment information, storage unit preferences and rental history, emergency contact information, vehicle information (if applicable), and communications with our customer service team.
Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity, including IP address and location information, browser type and version, operating system, pages visited and time spent on our website, referring website or source, device identifiers and characteristics, and cookies and similar tracking technologies.
Information from Third Parties
We may receive information about you from Cubby Enterprises, Inc. through their integrated software components, payment processors, identity verification services, marketing partners, public records, social media platforms, and our website hosting and development partners.
How We Use Your Information
We use the information we collect to process rental agreements and reservations, manage your storage unit account, process payments and billing, provide customer support, verify your identity and prevent fraud, manage facility access and security, send rental confirmations and updates, provide important notices about your account, respond to your inquiries, improve our website and services, analyze usage patterns, ensure compliance with legal and regulatory requirements, and protect against fraud and unauthorized access.
Text and Phone Communications
By providing your phone number to us, you are providing express written consent to receive communications from us at that number via text messages (SMS/MMS), voice calls (including autodialed and prerecorded calls), and push notifications. We do not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.
Transactional communications related to your storage account cannot be opted out of while you maintain an active account. For promotional messages, reply “STOP” to any promotional text message, call us at (970) 648-4003, or email us at support@fraserministorage.com.
Standard message and data rates may apply. Text messages are sent through Twilio, a third-party communication service provider. Phone calls to and from our facility may be recorded for quality assurance and training purposes.
How We Share Your Information
We may share your information with service providers including Cubby Enterprises, Inc., Twilio, payment processors, identity verification services, IT and security providers, and legal and professional advisors. We may also share information with marketing and analytics partners (with your consent), and when required by law to comply with legal obligations, protect our rights, or prevent fraud. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of sensitive data, secure data storage with access controls, regular security assessments, employee training, and secure payment processing. However, no method of transmission or storage is 100% secure.
Your Rights and Choices
You have the right to access, update, or correct your personal information. You can opt out of promotional emails by clicking the unsubscribe link, opt out of promotional text messages by replying “STOP,” and contact us to update your communication preferences. You may request deletion of your account and personal information, subject to legal requirements and legitimate business interests.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information, and the right to non-discrimination.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, analyze website usage, provide personalized content, and ensure website security. You can control cookies through your browser settings.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on our website and update the “Last Updated” date.
Contact Information
Fraser Mini Storage
300 Park Avenue, Fraser, Colorado 80442
Phone: (970) 648-4003